Description

Veterinary Client Service Representative (CSR)

Thrive Pet Healthcare - Eldridge

12341 Farm to Market 1960 Rd W Suite C, Houston, TX 77065

Be the Welcoming Connection Between Pets, Clients, and Care

Thrive Pet Healthcare is seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our team. In this role, you’ll serve as a key point of contact for clients-creating a warm first impression, supporting hospital flow, and helping deliver an exceptional experience for pets and their families.

You’ll enjoy the close-knit feel of a neighborhood veterinary clinic while benefiting from the stability, resources, and growth opportunities of Thrive’s nationwide network.

About the Hospital

At Thrive Pet Healthcare, we provide primary care for cats and dogs in the Houston Heights area. Our services include wellness exams, vaccinations, spay & neuter surgery, and end-of-life care. We’re proud to be a trusted, family-focused clinic serving our local community

What You’ll Do

As a Veterinary Client Service Representative, you’ll support the hospital and clients by:

• Greeting clients and pets with warmth and professionalism
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls, emails, and non-medical client inquiries
• Scheduling appointments and diagnostics and coordinating with referring hospitals when needed
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
• Supporting teammates and contributing to a collaborative, positive work environment

What We’re Looking For

Experience & Skills

• Customer service experience required
• 1+ year of veterinary experience strongly preferred
• Knowledge of veterinary triage preferred
• Strong communication and interpersonal skills
• Ability to multitask efficiently in a fast-paced setting
• Comfort with basic accounting and cash handling
• Team-oriented, dependable, and professional

Schedule Expectations

• Ability to work rotating weekends and some holidays
• Open availability, including nights, weekends, and holidays

You’ll Thrive Here If You Are

• Friendly, upbeat, and people-focused
• Calm and professional in stressful situations
• Compassionate toward pets and their families
• Motivated to grow and develop within veterinary medicine

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.