Description

Veterinary Technician - Charge Capture Audit and Training Specialist

Royal Vista Veterinary Specialists

Windsor, CO

Compensation: $ 22 - $25/hour, negotiable based on credentials and experience.
The final rate will reflect skills, qualifications, experience, and location.

Strengthen Charge Capture, Compliance, and Training in a Specialty Environment

Royal Vista Veterinary Specialists, a proud Thrive Pet Healthcare partner, is seeking a detail-oriented and collaborative Charge Capture Audit and Training Specialist to support accurate billing, medical record integrity, and team education across specialty and emergency practices.

In this role, you’ll partner closely with hospital leadership, clinicians, and regional teams to ensure charge capture accuracy, improve compliance with Thrive standards, and deliver effective training that empowers teams to succeed.

What This Role Is All About

The Charge Capture Audit and Training Specialist plays a critical role in:

• Ensuring accurate and complete charge capture
• Auditing estimates, procedures, and medical records
• Identifying trends in under- or over-charging
• Supporting financial health at the hospital and regional level
• Training teams to confidently and consistently apply best practices
• This position blends clinical knowledge, auditing, analytics, and education and is ideal for someone who enjoys problem-solving, collaboration, and continuous improvement.

What You’ll Do

Leading With Your Head - Audit, Accuracy, and Analysis

• Perform daily charge capture audits on discharged accounts using hospital systems and internal databases
• Review estimates, procedures, and historic encounters for charge accuracy and documentation completeness
• Ensure compliance with Thrive standards for estimates, invoicing, discounting, and medical records
• Identify and track over- and under-charges for reporting, billing correction, and training purposes
• Evaluate alignment between medical record documentation and charges billed
• Report daily audit findings to Practice Managers / Practice Leaders and provide weekly reports to regional leadership

Leading With Your Heart - Partnership, Communication, and Trust

• Collaborate with practice and regional leadership to support financial and operational health
• Provide training and education to hospital leadership and staff on charge capture and documentation standards
• Communicate billing discrepancies with clinicians in a timely and professional manner
• Support client financial communications when appropriate per hospital protocol
• Partner with physicians and leadership when updated estimates or deposits are needed

Leading With Your Hands - Process Improvement and Training

• Develop and maintain charge capture audit cadences and reporting templates for:
• Daily real-time exam, procedure, and surgical reviews
• Monthly surgical invoice reviews and random audit sampling
• Support front office and business teams with deposit collection and updated treatment plans
• Prepare and track client account balance adjustment requests per hospital workflows
• Monitor estimate conversion rates for selected practices
• Build and maintain Vetspire packages and macros to improve billing accuracy and compliance
• Develop and deliver training for:

• New hires
• Individuals or teams identified through audits as needing additional support

What We’re Looking For

Experience & Qualifications

• 3+ years of veterinary technical experience (preferred)
• 3+ years of billing, auditing, or revenue integrity experience in veterinary or medical settings (preferred)
• Strong understanding of charge capture workflows and medical documentation standards
• Experience with Vetspire and/or EzyVet strongly preferred
• Comfort working with data, trends, and reporting

Skills & Attributes

• Exceptional communication and facilitation skills
• Strong analytical and problem-solving abilities
• Highly detail-oriented with an inquisitive mindset
• Excellent organizational and time-management skills
• Ability to adapt in complex, fast-changing environments
• Willingness to work occasional non-standard hours and travel locally as needed

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including:

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr-ental leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.