Description

BluePearl Pet Hospital in Rockville, MD is seeking an experienced and driven Patient Care Manager to lead and empower our team of skilled veterinary technicians and assistants.

This role is ideal for a strong communicator with excellent time management and organizational skills who is passionate about team development, exceptional patient care, and outstanding client experiences.

Pay: $32.00 - $60.00 / hour + competitive shift differentials

We offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example:

• Mon - Fri: 6pm to 8am = +$4.00/hr. Shift Differential
• Sat & Sun: 8am to 6pm = +$4.00/hr. Shift Differential
• Sat & Sun: 6pm to 8am = +$5.50/hr. Shift Differential

As a Veterinary Technician Manager, you will:

• Act as a subject-matter expert and resource for technicians and assistants in patient care, daily operations, and skill-building.
• Build strong partnerships with hospital leadership to ensure standards of care are understood, communicated, and supported by team development.
• Collaborate with supervisors and the regional nursing trainer to create engaging, forward-thinking training programs for the nursing team.
• Play an active role in managing day-to-day operations of the nursing team alongside hospital leadership.
• Mentor staff by modeling professional work habits, clinical excellence, and business acumen.
• Address workplace conflicts proactively, seeking resolutions that foster effective collaboration.
• Coach and inspire staff to achieve high performance and productivity aligned with our mission.
• Communicate clearly to ensure team understanding of new ideas, protocol updates, and company initiatives.
• Build positive relationships across departments to promote a culture of teamwork.
• Implement and train on process improvement initiatives.
• Conduct performance evaluations, document team member progress, and provide leadership with recommendations for performance management.
• Uphold the Mars 5 Principles + BluePearl's vision and mission.
• Perform other relevant duties as assigned.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Health Savings Account
• Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits - pursuing & established VTS technicians.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.