Take the next step in your leadership career and join the NE Portland BluePearl Pet Hospital as a Client Service Manager.
Are you a passionate leader who is ready to make a difference? Do you thrive in fast-paced environments where compassion, teamwork, and organization matter? Do you enjoy building successful teams that deliver exceptional client service and patient care?
If you answered "yes," we'd love to hear from you.
We are seeking a confident, caring, and results-driven Client Service Manager to support day-to-day client service operations under the mentorship of the Practice Manager and hospital leadership team.
What You'll Do
As a Client Service Manager, you will:
Coach and support Client Service Associates to deliver compassionate, proactive client experiences
Help navigate escalated or stressful situations with empathy and professionalism
Partner with leadership to create effective staffing schedules that support both clients and team members
Serve as a vital connection between clients, patients, and caregivers
Collaborate with hospital leadership to identify opportunities for process improvement and team development
Assist with recruiting, interviewing, and onboarding new team members and internal transfers
Foster a positive, supportive, and accountable team culture
Preferred Qualifications
3-5 years of supervisory or management experience
Strong communication, organization, and follow-through skills
Ability to lead with compassion in a fast-paced hospital environment
Passion for client service, team development, and operational excellence
At BluePearl, our passion is pets - and the people who care for them.
Growth & Development
Leadership development programs and workshops
Career advancement opportunities across Mars Veterinary Health
Associate leveling programs based on skills and experience
BluePearl University training resources
Annual continuing education allowance
Access to over 2,000 medical journals
Benefits & Well-Being
Medical, dental, vision, and life insurance
401(k) and retirement planning
Flexible scheduling options
Paid time off and floating holidays
Parental leave benefits
Trupanion pet insurance and associate discounts for treatments, procedures, and food
If you're ready to lead with compassion, support an incredible team, and make a meaningful impact every day, we encourage you to apply and grow with us at BluePearl Pet Hospital .
At BluePearl, we are dedicated to fostering a diverse and inclusive work environment where every individual is treated with respect and dignity. We are proud to be an equal opportunity employer, and all qualified applicants will be considered for employment without discrimination based on factors such as race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law.
BluePearl Veterinary Partners is a national provider of specialty and emergency veterinary care.
We have hospitals located throughout the country, most of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Our mission: Enriching lives through remarkable ca...