Veterinary Client Service Representative - Swansea, MA

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Vitality Veterinary Services of Swansea
Swansea, Massachusetts, United States
11 days ago


Veterinary Receptionist 

Location: Swansea, MA 02777

Company Overview

Vitality Veterinary Services of Swansea offers high quality veterinary care to pets in the Swansea area. We boast an enjoyable environment with a family-like team of ardent professionals that takes a no-nonsense and progressive approach to veterinary medicine.

We strive to provide exceptional customer service and patient care by working as a team; we work hard and we also have fun!

Job Summary

We are looking for candidates who have a continuous improvement mindset and, ideally, experience as a veterinary receptionist to join our fast-paced, state-of-the-art hospital, although we are willing to train the right candidate.

Would you like to join a veterinary practice that focuses on providing exceptional service to clients at the same time as providing extraordinary medical care to patients? Do you enjoy going above and beyond when performing job-related tasks? Lastly – are you reliable, responsible, and organized?

If you answered yes to all of these questions, you may be a great fit for this role!

Responsibilities and Duties

  • Providing exceptional client service;
  • Oversight of the front desk, greeting clients and generally setting the tone for the practice;
  • Keeping appointments flowing in a smooth manner; making appointments for the doctors and confirming those appointments;
  • Answering multiple phone lines, screening calls;
  • Educating clients;
  • Generating invoices and going over them with clients;
  • Cleaning the front reception area;
  • Keeping track of files including medical charts, invoices, and other important paperwork; and
  • Making sure all public areas are kept clean and tidy!

Benefits and Perks

  • Extraordinary Salary
  • 401(k) with employer match and immediate vesting
  • Insurance
    • Health Insurance
    • Also available: Dental, ST/LTD, Vision
  • PTO with carryover
  • Personal Pet Discounts

What Makes Us Special

We are a part of a growing group of state-of-the-art hospitals with locations in New England, South East, and Mid-Atlantic states and future growth across the U.S. We offer our team members competitive compensation packages and a supportive work environment.

Our philosophy is simple: hire a superstar medical team that takes a straightforward and progressive approach to veterinary medicine. We provide our team with a full complement of technology-driven diagnostic equipment including digital radiography, dental radiography, on-site laboratory analyzers, and a range of the best medical equipment available.



  • 1+ years relevant experience in a veterinary, medical, and/or customer service setting
  • Strong customer service skills
  • Continuous improvement mindset
  • Work well in a team environment
  • Remain calm under pressure
  • Computer literacy
  • Experience working with a multi-line phone system

Preferred / Nice-To-Haves

  • 2+ year veterinary receptionist experience
  • Knowledge of veterinary software (e.g. Neo, AVImark, Cornerstone), or other CRM software

Job Information

  • Job ID: 59417183
  • Location:
    Swansea, Massachusetts, United States
  • Position Title: Veterinary Client Service Representative - Swansea, MA
  • Company Name: Vitality Veterinary Services of Swansea
  • Job Function: Hospital Staff
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
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