Description

Billerica Veterinary Hospital is in search of a full-time Veterinary Customer Service Representative Supervisor to join our growing team!

We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more!

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week.

Compensation: Negotiable based on credentials and experience with an hourly pay rate starting at $19-21/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Job Duties:

• Acts as a role model in demonstrating Billerica Veterinary Hospital values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
• Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
• Understands and consistently applies Billerica Veterinary Hospital policies and practices.
• Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
• Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
• Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
• Must be proficient in hospital procedures, fees, and Computer Information systems.
• Participates in ensuring the hospital is maintained in an orderly and clean manner.

Job Requirements:

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Must be willing to work Saturdays.

Are you passionate about pets and providing exemplary customer service? Join our team!

Apply today! We look forward to meeting you!