Description

Client Service Representative - Relief

Metropolitan Animal Emergency and Specialty Center

Rockville, Maryland

Part-Time Relief

Metropolitan Animal Emergency and Specialty Center , a Thrive Pet Healthcare Partner, is looking for a Relief Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

At Metropolitan Animal Emergency and Specialty Center, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

Experience & Skills Requirements:

• 2+ years experience in a veterinary setting required
• Ability to work overnights, weekends and holidays required
• Enjoys connecting with people and has exemplary customer service skills
• Believes that attention to detail matters
• Wants to learn and accepts feedback openly
• Has excellent communication skills, both oral and written
• Possesses a sense of calm, even in the chaos
• Demonstrates dependability and ethical decision making
• Is not afraid of challenges and has determination to work through obstacles
• Can work well within a team of diverse individuals, showing compassion and empathy

Primary Job Responsibilities:

• Responsible for ensuring excellent customer service is provided to our clients.
• Answer and prioritize incoming phone calls
• Monitor client flow from check-in through discharge
• Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
• Records management
• Audit client and patient electronic records for completeness and accuracy of information.
• Process payment transactions
• Assist with client education
• Relay accurate and complete information from clients to veterinarians and other team members
• Work closely with team members to build comradery, cooperation and respect

About the Hospital

Metropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan area’s pet care answer 24 hours a day, 7 days a week, 365 days a year. We combine the passionate care you are accustomed to from your primary care veterinarian with the precision and effectiveness of emergency veterinary care requires.

We have been successfully and compassionately operating since 1976. As one of the oldest and best known 24-hour emergency animal hospitals in the country, we are a part of the community and share in its history.

Rest assured, we are on stand by for you and your pet, around the clock. Whether it is emergency veterinary services your pet needs or post-incident monitoring and care, the staff at Metropolitan Emergency & Specialty Center has dedicated itself to bringing the wag back to your dog’s tail and the purr back to your cat’s meow.

We combine the passionate care you’re accustomed to from your primary care veterinarian with the precision and effectiveness that emergency veterinary care requires in emergency, diagnostic, surgical, and specialized intensive care services.

We are open: 24/7

Serving: Twinbrook, Rockville Town Square, Rockshire, Woodley Gardens, Westmore, Lincoln Park, West End Park, New Mark Commons

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19 - $23/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

We look forward to hearing from you, apply today!