Description

Are you someone who naturally builds relationships, solves problems before others see them coming, and knows how to bring people together to get things done?

We are looking for an Office Manager who thrives in a role with many moving parts, builds strong relationships, and takes pride in being the glue that keeps our clients, doctors, and team connected.

This is not a typical front desk role but this is a dynamic position at the heart of our veterinary relief service, where your talents and abilities will have an impact across the business..

What You’ll Do

Coordinate and manage schedules for a team of relief veterinarians across multiple clinics & states

Serve as the primary point of contact for clients to ensure we maintain strong lasting relationships and help build new ones

Anticipate needs, troubleshoot challenges, and confidently navigate last-minute changes

Communicate clearly and proactively with both clinics and doctors

Manage administrative operations including scheduling logistics, documentation, and follow-up

Support onboarding of new clients and associates

Help strengthen client satisfaction and retention through exceptional service

What Sets You Apart

You are personable, confident,naturally engaging, and quick to build trust

You know how to influence conversations and guide outcomes in a positive, professional way

You are a problem-solver who stays calm under pressure and problem-solves

You are highly organized and detail-oriented, without losing the human touch

You take ownership and initiative-you step in and make things better

You are adaptable and energized by a role where no two days look the same

Why Join Us

At Lighthouse, we’re proud of the relationships we’ve built both with our clients and our veterinarians. We operate with a strong sense of teamwork, trust, and support, and we’re looking for someone who will be an integral part of that culture.

If you’re someone who loves working with people, thrives on solving problems, and wants to play a key role in a growing, relationship-driven business, we’d love to hear from you.

Requirements

Qualifications

2+ years of experience in customer service, coordination, scheduling, or administrative roles

Veterinary industry experience strongly preferred (clinic or relief setting)

Strong communication skills, both written and verbal

Comfortable managing multiple priorities and shifting demands

Proficiency with computers – gmail, Microsoft office, quickbooks & we will train our scheduling software